Privacy Policy

Gemtrack ("Company," "we," "us," "our," or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. By accessing and using Gemtrack, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

Gemtrack collects the information you provide directly, including your name, phone number, gem records, payment details, and media attachments. We also collect basic device information, IP address, and app usage analytics to improve the service.

2. How We Use Your Information

We use your information to provide and maintain the Gemtrack service, process your subscription, authenticate users, send important notifications, and improve the application. We do not sell, trade, or rent your personal data to third parties.

3. Data Storage

By default, all your gem and payment data is stored locally on your device. If you enable Cloud Sync (Tier 1), your data is encrypted and stored securely on our cloud servers. You can disable Cloud Sync at any time to revert to local-only storage.

4. Third-Party Services

Gemtrack may use cookies and third-party services for analytics, crash reporting, and cloud infrastructure. These services have their own privacy policies governing their use of your data. We only share the minimum information necessary for these services to function.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. You can also enable a passcode lock within the app for additional on-device security.

6. Your Rights & Data Retention

You have the right to access, correct, or delete your personal data at any time. You can export your data or delete your entire account through Settings. Upon account deletion, all associated data is permanently removed. We retain your information only as long as necessary to provide our services and comply with legal obligations.

7. Children's Privacy

Gemtrack is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the application. Continued use after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at support@gemtrack.lk.