Privacy Policy

1. Introduction

Gemtrack ("Company," "we," "us," "our," or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing and using Gemtrack, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account information (name, email, password)
• Business details (company name, location, contact information)
• Gem inventory data (descriptions, specifications, valuations)
• Payment and transaction information
• Contact information for clients and vendors
• Photos and videos of gemstones
• Communication preferences

2.2 Information Collected Automatically

• Device information (type, OS, browser)
• IP address and location data
• Log data (access times, pages viewed, referral sources)
• Cookies and similar tracking technologies
• Usage analytics and interaction patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Authenticating users and preventing fraud
• Enabling cloud synchronization of your data
• Sending service-related notifications and updates
• Processing transactions and payments
• Improving and personalizing user experience
• Conducting analytics and market research
• Complying with legal obligations
• Responding to customer support inquiries

4. Data Security

We implement comprehensive security measures to protect your personal data, including:

• End-to-end encryption for sensitive data
• Secure password hashing and salting
• Regular security audits and vulnerability assessments
• SSL/TLS encryption for data in transit
• User-controlled passcode protection
• Secure cloud storage with industry-standard encryption
• Access controls and authentication mechanisms

No method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security of your data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our services
• With legal requirements and court orders
• To protect our rights and prevent fraud
• With your explicit consent
• In case of business merger, acquisition, or bankruptcy

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of your personal data
• Right to Correction: You can update or correct inaccurate information
• Right to Deletion: You can request deletion of your data
• Right to Portability: You can request your data in a portable format
• Right to Opt-Out: You can opt out of certain data processing

To exercise these rights, please contact us at support@gemtrack.lk

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though some functionality may be limited if cookies are disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You can request data deletion at any time, subject to certain exceptions required by law.

9. Third-Party Services

Our service integrates with third-party providers for cloud storage, payment processing, and analytics. These providers have their own privacy policies, and we encourage you to review them. We are not responsible for third-party privacy practices.

10. Children's Privacy

Gemtrack is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements. We will notify you of any material changes via email or by posting a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: